Thank you for shopping at LadyJ. We take pride in offering you high-quality products and excellent service. This Refunds Policy outlines your rights as a customer and the procedures for returns, exchanges, and refunds.
1. Our Commitment to You
At LadyJ, we stand behind the quality of our products. We want you to be satisfied with your purchase. If there are any issues with your order, we will do our best to resolve them in accordance with Australian Consumer Law.
2. Consumer Rights Under Australian Law
As an Australian consumer, you have the right to request a refund, replacement, or repair for faulty, damaged, or misdescribed products. If a product you purchased is not of acceptable quality, not fit for purpose, or does not match the description, you are entitled to a remedy under the Australian Consumer Law.
3. Eligibility for Refunds and Returns
Faulty or Damaged Products: If you receive a faulty or damaged product, please contact us within 30 days of receiving your item to request a return or refund. We may ask for photos or other evidence to assess the issue.
Incorrect or Misdescribed Products: If the item you received is not what you ordered or does not match the description on our website, you can return it for a full refund or replacement.
Change of Mind: We do not offer refunds for items purchased if you simply change your mind, so please choose your products carefully. However, in some cases, we may accept returns for change of mind at our discretion. The item must be unused, in its original packaging, and returned within 30 days of receipt. You will be responsible for the return shipping costs unless the item is defective or the wrong item was sent.
4. How to Request a Refund or Exchange
To request a refund or exchange, please follow these steps:
Contact our customer support team at orders@ladyj.com.au or through our website’s contact form.
Include your order number, a description of the issue, and any relevant photos.
Our team will review your request and respond within 2-3 business days with the next steps.
5. Return Shipping Costs
If the return is due to a product being faulty, damaged, or incorrect, LadyJ will cover the cost of return shipping.
If the return is due to a change of mind, you will be responsible for the cost of return shipping.
6. Refund Processing
Once your return has been approved and received by our team, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase. Please allow 3-5 business days for the refund to appear in your account.
7. Exchange Policy
If you would like to exchange an item, please contact our customer support team with your order details and reason for the exchange. Depending on stock availability, we will assist you with exchanging the item for the same or a similar product.
8. Non-Refundable Items
Items that have been worn, used, or altered.
Personalized or custom-made items.
Gift cards or sale items (unless they are faulty).
9. Contact Us
If you have any questions or concerns regarding this Refunds Policy, please reach out to our customer service team:
Email: orders@ladyj.com.au
Phone: 1800 954 711
Online Contact Form: Click here
Thank you for shopping at LadyJ! We appreciate your business and are committed to ensuring your satisfaction.